Thursday, December 1, 2016

How to Disagree with Your Client (or Boss)

How to Disagree with Your Client
"You can disagree without being disagreeable." - Motivational speaker Zig Ziglar.

Disagreement, whether with a client (or your boss) can be very healthy and helpful as long as you present your point in a positive and agreeable way. General George Patton once said, "If everyone is thinking alike, then somebody isn't thinking."

It's not unusual to shy away from disagreeing with your client. However, disagreements in working with a client can be very healthy and helpful. Most people find that they appreciate having alternative points of view as they strive to make a decision.

Disagreement is not about being right verses wrong. Disagreement can be very helpful as long as you present your point in a positive and agreeable way.

Is The Client Wrong?
Before getting into a discussion with your client to tell them that they’re wrong, ask yourself, “Is the client wrong to begin with?” Just because you don’t agree with the direction they requested of you doesn’t necessarily mean it is not correct for the project. Consider that while you have a better approach, it's not the case that you are right and they are wrong.

Stay Calm
This is the most important thing you can do to keep a conversation on track. It can be a challenge to stay calm and rational when you feel angry or passionate about something, especially if the person you're talking with feels equally angry or passionate. Try to make sure the conversation stays focused on facts and not on anything personal. You may need to manage the conversation and make an effort to stay calm. In turn, you staying calm will likely have a calming effect on the other person.

Give Options Not Objections
If you can’t think up a better idea than what your client offered, then what is the purpose is the disagreement? You might not like the presented idea. However if you can’t come up with something to replace it with, then you must go with what they requested.

Provide suggestions that your client sees as actions, not just objections. Instead of pointing out that their suggestion is wrong, promise you will provide alternative solutions. Demonstrate how your suggestions are a better approach to addressing the project, and how they will still work to address the client's goals.

Back Up Your Suggestions with Evidence
If your client is not persuaded by your arguments, produce evidence that backs up your recommendations. This evidence can come in many forms such as articles and blog posts from respected experts, testimonials from other clients for whom you have worked on a similar project, or provide well-known cases where the same thing you are suggesting was tried and had positive results. To make a strong case against your opposition, it's important that you do and present your research.

When They Still Want to Proceed With Their Plan
In the end, they are your client: It’s their business and decision to make. The best you can do is offer your professional advice and clearly lay out concerns before agreeing to do the work. Then, move forward to do the best for your client with the plan that is now set in place.

Click here to contact me regarding this or any other blog post.
David Schuchman

Tuesday, November 1, 2016

What is 3D Printing?

3D Printing, also known as additive manufacturing, is a process that creates a physical object from a digital design. There are different 3D printing technologies and materials you can print with, but all are based on the same principle: a digital model is turned into a solid three-dimensional physical object by adding material layer by layer. Plastics, metals and metal composites, ceramics and other materials can all be used to create the physical object.

Every 3D print starts as a digital 3D design file on a computer. It's like a blueprint for a physical object. The design file for a 3D printer is like a text or word processor file would be used to print a document on a sheet of paper. This design file is sliced into thin layers which is then sent to the 3D printer. The printing process varies by technology, starting from desktop printers that melt a plastic material and lay it down onto a print platform to large industrial machines that use a laser to selectively melt metal powder at high temperatures. The printing can take hours to complete depending on the size. The printed objects are often post-processed to reach the desired finish.

3D Printer 
A 3D printer is unlike your standard laser-jet or ink-jet (2D) printer. On a 3D printer the object is printed in three dimensions - length, width and height, where a 2D printer can only print length and width on a surface object such as paper. A 3D model is built up layer by layer. The whole process is called 3D printing.

Who is Using 3D Printing?
Car manufacturers use 3D printing for prototyping, testing and creating car parts. Swedish car manufacturer Koenigsegg uses 3D printing to manufacture the turbocharger for their model One:1.

Prosthetic manufacturers create custom prosthetic devices and manufacture them at very affordable prices. When these devices are produced through conventional manufacturing methods, they can cost tens of thousands of dollars.

The dental and orthodontics fields use this technology to create braces and retainers that are tailored specifically for the needs of their patients.

Aircraft manufacturer GE Aviation has developed a method to 3D print fuel nozzles for jet engines.

Architects easily create scale models to demonstrate their intended design. Before the introduction of 3D printing into the field, creating scale models was an extremely laborious and time-consuming process.

What Lies Ahead for You
As applications of the technology expand and prices drop, more goods will be manufactured at or close to their point of purchase or consumption. This might even mean household-level production of some things. In that case, you’ll pay for the raw materials and design files for any object that you will need print.

Click here to contact me regarding this or any other blog post.
David Schuchman