Wednesday, February 1, 2017

Email Marketing Best Practices

Email Marketing is when you use electronic mail as your means of communicating messages directly to an audience. It presents more opportunities for your business and drives a better return on investment than other forms of outbound marketing.

Here are some "best practices" to follow for you to create an effective email marketing campaign...

Know your Target Audience
Targeting a specific audience allows you to focus your campaigns on a specific group of people that is more likely to read your message and respond as intended. In addition, sending a message to the audience not within the target is likely to increase the number of recipients that mark your message as Spam or choose to unsubscribe. In that case, you will not be able to reach those recipients later when you send a message intended for them.

Communicate on all Devices
Email is the #1 app on mobile devices, and more than 50% of email opens are on mobile devices. So, your email messages and email marketing service must be able to deliver your messages in a mobile-friendly format. Some email service providers can accommodate presenting your message in the best format for the reader's device.

Write a Great Subject Line
Your email subject line is often the first piece of information about your message that the reader will see. A successful campaign starts with a subject line that grabs the attention of your reader. As per Convince & Convert, 35% of email recipients open email based on the subject line alone.

Use a From Name & Email Address They Will Know
In addition to the subject line, the from name and email address of the sender are among the first information from your message that the reader will see. As per Convince & Convert, 43% of email recipients click the Spam button based on the email from name or email address.

Include a "Call to Action"
A "Call to Action" is the part of the message that requests the reader to take an immediate action, such as to sign up for a demo, call you for specials or direct the reader to your website. If your call to action is not clear, you may not get a good result from your campaign.

Limit Photos and Images
Some email hosting companies will mark in-coming messages as Spam when there is a high ratio of images to text. That is because some senders mask their inappropriate content by including it the image since Spam filters cannot "read" the content in the image. Additionally, the CAN-SPAM Act of 2003 requires that each commercial email message have at least 1 written sentence.

Track Campaign Performance
Using an email marketing software product (e.g. MailChimp, Constant Contact, etc.) provides one key advantage over using your own email service provider. That is, you can monitor the performance of your campaign. These software tools allow you to track how many people opened your email campaigns and see exactly what they clicked. Then, you can make decisions about how to proceed with contacting your readers who have or have not opened or clicked on your email campaign.

Be Careful when Buying a List of Email Addresses
You need to be very careful when buying or renting lists of email addresses. Sometimes they are of sufficient low quality that a large number of the unsolicited messages you send will be marked as Spam. When that happens, some email providers will close or lock your account to prevent you from continuing to send Spam messages.

Where to Get Email Addresses
The best list of email addresses will be from the people you know, or have already started a professional relationship. Go through your own email address list of friends, family and business associates. Include the contacts you have from LinkedIn and other social media sites. Also, use the names and email addresses from business cards you collected.


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Sunday, January 1, 2017

More Free (& Low Cost) Tech Tools for Business

Because of the positive feedback and follow-up questions I received from my last blog post titled, "Free (& Low Cost) Tech Tools for Business", I decided to start 2017 as I ended 2016 by providing you with additional free and low cost tools for your business.

Happy New Year!

Social Media Marketing
Social media websites and apps enable users to create and share content, promote their business and service offerings, and to participate in social networking. Social media marketing is the process of gaining website traffic or attention through social media sites. To effectively grow your business, you need to draw traffic to your website.

Facebook is the most popular website and app of all time. Facebook reported that as of the third quarter of 2016 it had 1.79 billion monthly active users. While Facebook has a large business presence, it has a larger consumer presence making it the number 1 website for use in Business to Consumer (B2C) marketing.

LinkedIn is the most popular business website and app. LinkedIn reported that as of the third quarter of 2016 it had 467 million active users. The Content Marketing Institute reported in 2016 that LinkedIn as the number 1 website for use in Business to Business (B2B) marketing.

Twitter, the very popular micro-blogging service, reported that as of the third quarter of 2016 it had 379 million monthly active users.

YouTube, Pinterest & Instagram are social media platforms used to host and promote video and images. This form of social media marketing is increasing. The Content Marketing Institute reported in 2016 that YouTube is the number 2 website for use in B2C marketing and the number 3 website for use in B2B marketing.

Are you not sure of the effectiveness of social media marketing? Look back at the 2016 US presidential election season. The candidates posted their content in social media more than ever before. That content was then picked up and reported by other organizations and people. Begin to use social media marketing to grow your business.

Business Email
Having a business email address (e.g. my-name@my-website-domain.com) is much more professional than using a free service for your business email (e.g. my-company@yahoo.com). Google, GoDaddy and other web hosting and internet service providers offer business branded email for about $5 per mailbox. The primary requirement is that you have already registered the website domain that you want to use for your email address. Google and GoDaddy also include up to 30 alias email addresses. With an alias you can create additional email addresses (e.g. support@my-website-domain.com, billing@my-website-domain.com, etc.), and all messages sent to the alias email address will go into your email box. If you want those email message to go into their own email boxes, that will cost an additional $5 each. Google also includes a 15 GB Google Drive, plus their suite of business apps with the one account.

Anitvirus Software
Antivirus software is a must-have for any PC. Without this, you risk losing your data and picture files, personal information, even money from your bank. As per PC World magazine, there are several free products that are well rated. For a Windows PC, consider Avast Free Antivirus, AVG AntiVirus and Panda Free Antivirus. For a Mac, consider these as recommended by c|net Avast Free Mac Security for Mac and Avira Free Antivirus for Mac.

Conference Calling
With FreeConferenceCall.com you get unlimited free domestic phone conferencing for up to 1,000 participants. Accounts also include free recording of calls and free video conferencing with up to 1,000 participants. The company makes money by selling other premium business features.

Website Analytics
You cannot truly measure the effectiveness of your website and related marketing campaigns without looking as the utilization and performance statistics associated with your website. Understanding those statistics will allow you to improve your website promotions and user engagement. Google Analytics is a free web analytics service offered by Google that tracks and reports website traffic. Once you open your account, you place a small piece of web programming code in each web page. That code reports the user activity on each page.

Business Development
The Small Business Administration offers business education and advice without an agenda. On the US Small Business Administration’s website (www.sba.gov) you can find information about writing business plans, tips for starting a business, information about how to finance your business, and more. It’s a wonderful resource for beginning and veteran business owners.

Your local Small Business Development Center, which is sponsored by the SBA, helps small business professionals and entrepreneurs start their businesses through free business education, consulting, and mentoring services. Visit the SBDC website (www.sba.gov/tools/local-assistance/sbdc) to find your local center.

For over 50 years, the non-profit business association SCORE has provided education and mentorship opportunities to help small businesses start up and achieve their growth goals. The SCORE website (www.score.org) provides free online training as well as scheduling of confidential in person mentoring services throughout the country from volunteer entrepreneurs with years of business ownership experience.


Technology does not need to be costly to be effective. They key to using technology, or any tool, to grow your business is to define the challenge you wish to tackle. Then, you can search for and identify the tool, even a free or low cost one, to help you overcome that challenge.


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